If you do, you could lose all the game data on your account. If you haven't backed up your game account, don't uninstall and reinstall your game as a troubleshooting step. Having trouble with your Android mobile game crashing, loading, connecting to servers, or other issues? Try these troubleshooting steps.ĭid you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us.